Lead - Woodland Hills, CA

Job ID: 5 | Amazon Retail LLC
Location | Woodland Hills, CA

About Us:
Join us as we launch a new Amazon grocery store in Woodland Hills. We are passionate about creating a shopping experience that customers will love. If you are customer-obsessed, like learning new things, and want to contribute to end-to-end store operations for a new business, this is the place for you!

 

About You:
As a Zone Leader, you will be the face of Amazon and will contribute to a vibrant store culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You ensure that all store operations in your zone are occurring as expected. You have a strong attention to detail and are an expert in store processes, identifying opportunities for improvement and communicating barriers to the manager. You are flexible while working in a dynamic environment and can effectively prioritize multiple tasks. Most importantly, you enjoy learning new things, love to delight our customers, and contribute to a strong team culture in the store.


We are hiring for full-time positions with competitive wages and benefits. The starting pay rate for this role is $16.90.

 

What You Do:

  • Ensure consistent execution of inventory workflow processes, helping associates with standard operating procedures
  • Act as a floor leader for associate questions and customer escalations
  • Support associate onboarding and provide ongoing process training as needed
  • Contribute to continuous improvement of store operations by identifying and communicating barriers to success
  • Work with a manager to maintain the high quality and safety standards of the store
  • Troubleshoot customer issues, modeling desired behavior for the team and escalating to a manager as needed
  • Receive, stock, and replenish product
  • Use systems to scan, process, and count inventory
  • Operate point-of-sale (POS) systems and handle cash
  • Keep the store as clean and beautiful as on Day 1
  • Rotate between additional duties as assigned
  • Must be able to work flexible hours including nights, weekends and holidays
  • You are comfortable working in a physical environment. You have the ability to lift up to 49 pounds and be on your feet for a shift, up to 10 hours at a time with or without reasonable accommodation

Candidates must be at least 18 years of age.

Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

  • High school or equivalent diploma
  • 3+ years of experience in a customer-facing environment, or 1+ year of Amazon experience
  • 1+ year of floor leadership experience
  • Demonstrated positive work attitude
  • Interest in learning new skills and contributing to many different zones within the store
  • Strong communication and customer service skills

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

 

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This requisition is closed to applications.